Returns Policy

Rotary Tools will offer you a credit note, exchange or refund. Item(s) must be returned within 14 days of purchase. Items must be unused and returned in original packaging. A proof of purchase must be valid, or a return request will be denied. Exchange only on sale items. Please contact Rotary Tools within 14 days of receiving your order.

If you have changed your mind you can exchange or refund your items whether purchased online or in store from Rotary Tools, provided that:

  1. The item/s are returned within 14 days of purchase; and
  2. The item/s are returned its original condition, that is, original seal packaging; manual and accessories included. The item must not be broken or tampered with; and
  3. A valid original invoice and/or proof of purchase must be presented.

Our friendly staff will assess the item (in store and online returns) to determine whether a refund or exchange will be offered in accordance with our Returns Policy. Please note that delivery costs are non-refundable for change of mind returns.

Damaged or Faulty Goods:

  • We recommend you inspect any goods that are provided to you or collected from Rotary Tools, to ensure you are completely satisfied with the goods.
  • If your order arrives damaged, the quickest way to resolve the issue is to contact us immediately via email sales@rotarytools.com.au

Warranty Claims:

  • If the product supplied to you fails under warranty, you can lodge a warranty claim with Rotary Tools by contacting us or visiting our showroom. Alternatively you can lodge a warranty claim with the manufacturer for assessment.
  • You will be required to produce the original invoice or other proof of purchase document disclosing the purchase date.
  • All costs of return postage, transport, freight, travelling expenses, hiring tools and insurance are paid by the customer.
  • The product must not have been misused, adjusted, modified or serviced by any person other than the manufacturer of an approved serviced agent from the manufacturer.
  • Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. To the extent permitted by law, all other warranties whether implied or otherwise, not set out in these conditions of Warranty are excluded and Rotary Tools is not liable in contract (including, without limitation, negligence or breach of statutory duty) or otherwise to compensate the customer for: Any increased cost or expense, any loss of profit, revenue, business, contracts or anticipated saving, any loss or expense resulting from a claim by a third party; or any special, indirect or consequential loss or damage of any nature whatsoever.

Warranty Exclusions:

  • Unless otherwise agreed in writing, Rotary Tools has no liability for, and is not required to provide Warranty Services under this Warranty if it relates to: Warranty services outside of business hours, mis-using or abusing the product or any of the accessories included.
  • Operating the product in a manner that is not in accordance with the Instruction Manual supplied with the product.
  • Using incorrect batteries, charges, accessories, or any unauthorised, non-genuine or non-standard parts.
  • Tampering with the product in any way otherwise stated in the Instruction manual.
  • Making mechanical adjustments inconsistent with the Instruction manual.
  • Not having taken reasonable steps to prevent damage or failure from occurring to the product.
  • Storing the product inconsistently to the instructions provided in the Instruction Manual.
  • Neglecting or otherwise failing to maintain the product in accordance with the instructions in the Instruction Manual.
  • Repairing or carrying out work on the product by any person other than the manufacturer or an authorized representative of the manufacturer.
  • Accidental damage or damage caused by Force Major Events including environmental factors.
  • Natural discolouration of material due to ultraviolet-light
  • Natural impact with hard surfaces or damage cause in the transit of the product or to any damage.
  • Damage caused by excessive temperatures.
  • Damage caused by solvents, or water entry into the product.
  • Damage caused by contact with sand, rust, corrosion, fire, vermin and insect infestation, power outages or surges or inadequate voltage or current.
  • Abnormal product performance caused by any ancillary equipment interference or other external factors.
  • Damage, failure or defects that occur for reason or reasons that were already disclosed to you or ought reasonably to have been disclosed to you prior to your purchase of the product.
  • Normal wear and tear.
  • Calibration
  • Freight cost associated with transporting the product between you and the place of purchase.
  • Products with serial numbers that have been altered or removed
  • Consumable items supplied with the product or that are part of the product, such as battery packs.

Want To Know More?

For any questions regarding the Rotary Tools Refund or Returns Policy, please contact us via email at sales@rotarytools.com.au or visit our FAQ's page for more information.